It is a measurement of how an organization is able to synergize customer needs with the strategic actions of leaders and employees in meeting customer needs so that it can reveal the causes of customer satisfaction and loyalty

Are your customers satisfied and loyal? Find the answers by taking the Customer Value Creation Assessment!

Why are your customers satisfied or loyal? Find the answers by taking the Customer Value Creation Assessment!

Do leaders and employees understand customers? Find the answers by taking the Customer Value Creation Assessment!

Does strategic thinking to please the customer in accordance with customer expectations? Find the answers by taking the Customer Value Creation Assessment!

What customer delight strategies need to be refined? Find the answers by taking the Customer Value Creation Assessment!